Before dispatch or work
Report any change or cancellation as early as possible. Special-order equipment or costs already incurred may limit available options.
SOLVY / Information
Returns and refunds
Return eligibility depends on the equipment type, condition, sourcing and agreed scope.
Received equipment
Do not return a product without prior approval. Send the reference, photos, packaging condition and reason so the applicable process can be checked.
Installed or configured equipment
A system installed or configured for a site requires diagnosis first. Correction, warranty or any other remedy depends on the cause and written project terms.